Privacy policy

Privacy Policy – The Witchy Bitch

Last updated: 20th of June 2026

The Witchy Bitch (referred to as “we”, “us”, “our”) operates this website and online store, including all related services, content, features, and products (the “Services”) via Shopify.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Services, make a purchase, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE (DATA CONTROLLER)

For the purposes of UK GDPR and EU GDPR, The Witchy Bitch is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or your data, you can contact us at:
help@thewitchybitch.co.uk

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that identifies you or can reasonably be linked to you. This may include:

Information you provide directly:

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment and transaction details

  • Account login details (if applicable)

  • Information you provide when contacting customer support

Information collected automatically:

  • IP address, device type, browser information

  • Usage data (pages viewed, time spent, interactions)

  • Cookies and similar tracking technologies

  • Order and browsing behaviour

Information from third parties:

  • Payment providers

  • Shopify and related service providers

  • Analytics and advertising partners (where applicable)

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

a) Contract and order fulfilment

  • To process payments and complete orders

  • To deliver products and services

  • To manage refunds, returns, and customer support
    Legal basis: Contract performance

b) Customer communication

  • To respond to enquiries

  • To send order updates and service messages
    Legal basis: Contract performance / legitimate interest

c) Marketing and advertising

  • To send marketing emails (only if you opt in)

  • To show relevant advertising and promotions

You can withdraw consent or unsubscribe at any time.
Legal basis: Consent

d) Website improvement and analytics

  • To understand how customers use our site

  • To improve user experience and product offerings
    Legal basis: Legitimate interest

e) Security and fraud prevention

  • To detect and prevent fraudulent activity

  • To secure transactions and protect our store
    Legal basis: Legitimate interest / legal obligation

f) Legal compliance

  • To comply with applicable laws and regulations

  • To respond to lawful requests from authorities
    Legal basis: Legal obligation

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyse site traffic

  • Support marketing and advertising

Non-essential cookies (such as analytics and marketing cookies) are only used with your consent, where required by law.

You can accept or reject cookies through our cookie banner and change your preferences at any time.

5. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

  • Shopify (our ecommerce platform provider)

  • Payment processors

  • Shipping and fulfilment providers

  • Analytics and advertising partners

  • IT and customer support service providers

We only share information where necessary to operate our Services, comply with legal obligations, or with your consent.

Some providers may process data outside the UK/EEA. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.

6. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide Services to you

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods vary depending on the type of data and purpose of processing.

7. YOUR RIGHTS (UK & EU GDPR)

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at:
help@thewitchybitch.co.uk

8. MARKETING COMMUNICATIONS

You will only receive marketing emails if you have explicitly opted in.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

Opting out of marketing does not affect order-related communications.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data.

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

10. CHILDREN’S DATA

Our Services are not intended for individuals under the age of majority in your jurisdiction.

We do not knowingly collect personal data from children.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. COMPLAINTS

If you have concerns about how we handle your personal data, please contact us first.

You also have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner’s Office (ICO) if you are in the UK.

CONTACT

If you have any questions about this Privacy Policy or your personal data, contact us at:

help@thewitchybitch.co.uk